The Disability Discrimination Act 2005 applies to all employers and persons who provide a service to the public, except for the Armed Forces. Use the link for further details. See: www.direct.gov.uk/disability

The purpose is to ascertain the suitability of the premises for use by employees, customers and visitors who suffer from a disability as defined by the act. There are around ten million disabled people in the UK. Many impairments are hidden - epilepsy, diabetes and mental ill health to name but a few, more obvious are deaf or poor hearing, Blind or poor sight/colour contrast. This means the assessment has to plan for meeting the needs of a very broad community.

Examples in Practice
Supermarket Counter Post Office Difficult Walkway

This counter is compliant. There is a low access area for those in wheelchairs and in addition a hearing loop for those who are hard of hearing.

You don’t need to install lifts and ramps. Here there is a simple notice and bell push both at an easy height for wheelchair users. Unless you have many wheelchair customers this is normally adequate.

It would be difficult enough for a fully able bodied person to use these steps. First takeaway the plant pot, repaint the white lines and install handrails on both sides and even the infirm can use they safely.

Many are concerned over stories of having to spend vast sums of money on installing lifts, converting toilet facilities for disabled use, and huge alterations to premises. It is not usually the case. There are many simple and inexpensive solutions to most problems.

Many are concerned over stories of having to spend vast sums of money on installing lifts, converting toilet facilities for disabled use, and huge alterations to premises. It is not usually the case. There are many simple and inexpensive solutions to most problems.

Call Sterling to arrange a risk assessment and discuss how you can comply at modest cost.